Q&A

Hit Counter

Question:

I keep personal information on my computer, I also use the computer to access the Internet. Is it possible for someone to access the information on my computer when I am connected to the Internet.

Answer:

Yes it is possible. Protect yourself do not store personal information on your computer. If you must store personal information on your computer be sure to take steps on protecting your information. Windows 98 is the biggest risk. Be sure you have all the latest patches for Windows. Go to http://support.microsoft.com/servicedesks/cpa.htm for the current alerts. For more information on security go to:

www.securify.com/isg/links/content.html

http://astalavista.box.sk/

www.rootshell.com

Take a look at this personal pc firewall. www.atguard.com

Beware we have no control over your computer , what your put on, or how your use it. We can not protect your system from hackers.

Question:

Being a Internet Provider, do you store my personal information? Is so what steps have you taken to protect this information?

Answer:

Yes we do store your information on our computer and on paper. Our computer is placed in a location where nobody can access it without our knowledge. No access is allowed to the computer by anyone but us. The computer has no links to the outside world by the internet or any other means. THIS COMPUTER HAS NO ACCESS TO THE INTERNET. All paper with Credit Card information is run there a shedder before it is throw away. Our files are stored in a location where nobody can access it without our knowledge. Nobody expect us is allowed access to the files.

Question:

When I check my e-mail it says something about wrong password and will not give me my mail.

Answer:

There are three possibilities and it is always one of them.

1. You have the incorrect mail server.

2 . Your account name is incorrect.

3. Your password is incorrect.

Common Mistakes:

Question:

Everything was working great. All of a sudden, it quit working. What happened?

Answer:

Something has changed. Think back to when it was working last, go over everything you have done since then. You should find the problem.

Question:

I installed a new version of Netscape, now every time I start it, it says it is unable to locate host. What's wrong?

Answer:

Sounds like you have installed the Netscape for Windows 95, and you are still using the Windows 3.1 Dialer. The problem you are having is that the Netscape for Windows 95 is a 32 bit software and the dialer is 16 bit. You have two choices.

  1. You can install a new Netscape Windows 3.1 version.
  2. Install the Windows 95 Dialup networking. To Setup Windows 95 dialer please refer to Windows 95 manual and the Doc's on my home page. You will find the doc's on my home page under Setting up Windows 95 dialer.

Question:

I keep getting disconnected, why?

Answer:

There are a few reasons for getting disconnected, however this is not a problem with our service.

  1. Noisy phone lines (Call Uswest and tell them you here noise over the line). They will call you back and say the line if fine. Tell them: it is still noisy and they will send someone out to you house to actual test the line. They can not fully test the line from the Central Station. They must come to the house to do so. This is the problem 99.9 % of the time.
  2. My system will not hang up on you for inactive. If you have changed software you may have a timeout setting (Microsoft likes to default their software setting to fives mins!!!), which will disconnect after so many mins. of activity.
  3. If you have call waiting, and someone try's to call you while you're online, it will disconnect you from the net. In this case add the *70 in front of the phone number.
  4. Go to www.56k.com They have tons of good here.